Last updated September 16, 2026
These terms govern transactional and marketing text messages, consent, frequency, charges, opt-out, privacy, and number changes.
Program description
These SMS Terms govern text messages sent by or on behalf of United Fireplaces. Depending on how you opt in, messages may include order updates, delivery coordination, customer support, cart or quote follow-up, product information, promotions, or other messages described when consent is requested.
Consent and eligibility
By providing a mobile number and completing an SMS opt-in, you authorize United Fireplaces and its service providers to send messages to that number, including messages sent with automated technology when disclosed. Consent to marketing texts is not a condition of purchase. You represent that you are the subscriber or customary user of the number and are authorized to consent.
Message frequency and charges
Message frequency varies based on your interactions, orders, and subscriptions. Message and data rates may apply. Contact your wireless carrier for plan details.
Opt out and help
Reply STOP to a message to opt out of that messaging program. You may receive one confirmation message. Reply HELP for help when supported, or contact United Fireplaces using the information below. Other reasonable opt-out words will be honored when required by law.
Opting out of marketing texts does not prevent nonmarketing communications that you separately request or that are necessary to address an active order or support conversation, where permitted by law. You can ask us to stop all text communication by contacting support.
Number changes and delivery
Tell us promptly if you stop using or reassign the mobile number. Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier availability, network conditions, device settings, and other factors outside our control.
Privacy
We process mobile numbers, consent records, message content, delivery data, and related information as described in the United Fireplaces Privacy Policy. We may use messaging providers to deliver and manage the program. We do not sell consent to receive SMS messages to unaffiliated third parties for their independent marketing.
Program changes
We may change or discontinue a messaging program. If these Terms change materially, we will provide notice when required. The version in effect when you consent applies unless a later change is accepted or legally effective.
Contact
For SMS help, contact support@unitedfireplaces.com or 1 (844) 545-7995. United Fireplaces LLC is located at 2810 N Church St #797810, Wilmington, Delaware 19802, United States.