When will my order arrive?
Availability varies by product. Most in-stock orders are released for shipment within 1–2 business days after payment and order review. Processing is separate from carrier transit. See the Shipping & Delivery Policy for estimates, exceptions, freight service, and inspection requirements.
Can I return an item?
Eligible products may be requested for return within 30 calendar days after delivery. Condition requirements, exclusions, written authorization, and applicable charges are explained in our Returns & Refunds Policy.
How do I report damage or missing items?
Report freight damage within 24 hours whenever possible and no later than 48 hours for concealed freight damage. Report parcel damage within seven calendar days. Check split-shipment notices before reporting a verified shortage within seven calendar days after the final listed shipment arrives. Follow the documentation steps in our Shipping & Delivery Policy.
How do I choose fuel, size, components, venting, or an ignition system?
Requirements depend on the specific model and installation. Follow the manufacturer’s current instructions and have a qualified professional verify suitability, compatibility, clearances, and local requirements. Review our Product Configuration, Installation & Safety Policy. Website tools do not replace professional verification.
Where can I find warranty help?
See our Warranty & Manufacturer Support Policy. Coverage and claim requirements depend on the manufacturer and product.
How do offers, price matching, and taxes work?
See our Payment, Pricing, Promotions & Taxes Policy for Special Offers, the Best Price Guarantee, and tax information.
How can I contact you?
Contact support@unitedfireplaces.com or 1 (844) 545-7995, Monday–Friday, 9 AM–5 PM Eastern Time.