About Us

The Start

Born from a desire to bring exceptional, high-quality fireplaces—and later, grills and outdoor living appliances—to homes across our region, United Fireplaces was founded on craftsmanship, safety, and passion.

From the very beginning, our goal has been simple yet powerful: to transform ordinary rooms and backyards into warm, inviting retreats. Every product we feature—whether it’s a fireplace, grill, or fire table—is chosen for its ability to blend beauty and performance. More than just appliances, these pieces become the heart of your home—the places where families gather, laughter echoes, and lifelong memories are made.

Expert Knowledge Worth Your Time

Our small but mighty team of certified technicians brings hands-on installation expertise to every recommendation. Having personally assembled and tested many of the units we sell, they understand the fine details—performance, design, and maintenance—that truly matter.

We focus exclusively on Home & Garden, offering:

• Indoor & Outdoor Fireplaces
• Propane Grills & Modular Outdoor Kitchens
• Fire Pits, Fire Tables & Gas Torches
• Outdoor Lighting & Ambience Enhancement

When you consult with us, you’re not just buying a product—you’re gaining access to real-world insights and personalized advice that ensure your new centerpiece performs flawlessly and fits your lifestyle perfectly.

Our Customer Care Promise

At United Fireplaces, exceptional service isn’t an option—it’s our foundation.

Our Customer Care Team knows every item in our catalog inside and out. They treat each question—big or small—with genuine respect and professionalism. Whether you need quick guidance or an in-depth walkthrough, we’re here to help.

• Live Chat & Email Support: Available 24/7 at Unitedfireplaces.com
• Phone Support: (844) 770-2347
• Hours: Monday - Friday: 9 AM - 5 PM (EST)

If you reach us after hours, leave a message—our team will return your call the next business day.

Store Hours & Availability

Our online showroom is open 24/7 at Unitedfireplaces.com. For personalized help, use our live chat or email support anytime. Phone support is available Monday–Friday, 9 AM–5 PM EST.

Our Promise For Our Customers

At United Fireplaces, we believe a remarkable home begins with warmth—not just from a flame, but from genuine care and connection.

We are proud to be a small, Female Veteran–Family–Owned business, built not on corporate ambition, but on passion and integrity. Our roots are grounded in honesty, hard work, and a sincere desire to help families create spaces that feel alive—places where laughter lingers, stories are shared, and memories glow long after the fire fades.

Unlike big-box retailers or faceless corporations chasing quarterly profits, we treat every customer as part of our extended family. When you reach out to us, you won’t find scripted sales pitches or pressure to “upgrade.” Instead, you’ll meet real people who take the time to listen, understand your vision, and guide you toward the perfect piece that fits your lifestyle and your home—beautifully and authentically.

Every fireplace, grill, or outdoor appliance we recommend has been carefully chosen for its quality, safety, and design integrity. We only feature products that we would proudly install in our own homes—because your trust means more to us than any transaction ever could.

Our promise is simple yet unwavering:

• To offer exceptional products that inspire warmth and togetherness.
• To provide honest guidance grounded in expertise, not sales quotas.
• To deliver personalized service that makes every customer feel seen, valued, and cared for.

At United Fireplaces, our mission goes beyond selling fireplaces and outdoor living solutions—it’s about kindling joy, comfort, and connection in every home we touch.

To learn more about our values, safety standards, and customer-first philosophy, please explore the Information section in our website footer. Let us help you turn your space into something extraordinary—a place where the fire never just burns, it belongs.