Contractor & Trade Discount Policy
Last updated October 24, 2026
United Fireplaces welcomes inquiries from contractors and other trade professionals purchasing fireplaces, stoves, inserts, grills, outdoor living products, venting, and related components for their projects. Trade pricing is considered individually and provided through a written quote; it is not automatically applied at checkout.
Who can request trade pricing
Hearth and HVAC professionals, licensed installers where licensing applies, builders, general contractors, designers, and other businesses involved in specifying, installing, or purchasing our products for professional projects may request trade pricing. Availability and eligibility depend on the business, products, manufacturer requirements, and project details. Submitting an inquiry does not guarantee trade pricing or approval.
How to request trade pricing
- Contact our team with your business name, contact person, phone number, email address, and business location.
- Tell us the project type and provide product links or model numbers, quantities, fuel type, finishes, required components or venting, and the delivery ZIP code.
- Where relevant, we may request reasonable documentation to verify business or professional status, such as a business or contractor license, trade credentials, or resale information. Requirements are communicated during review; no single document is universally required by this page.
- We will review your request and contact you with a written quote or any questions needed to confirm the configuration and delivery details. Response times vary with the products and the information required.
How trade prices are determined
Trade prices are evaluated case by case, taking into account the products and quantities, current availability, manufacturer pricing rules, delivery requirements, and other order details. There is no guaranteed discount percentage or published trade pricing tier. Any approved pricing, included components, shipping charges, and conditions will be stated in the written quote.
Manufacturer restrictions and product eligibility
Not every brand, model, or item is eligible for additional trade pricing. Manufacturer minimum advertised price (MAP) policies, authorized-dealer restrictions, promotional exclusions, and other applicable terms may affect what we can offer or display publicly. When permitted, an individual price may be provided privately in a quote. We will advise you of any material product exclusions when reviewing the request.
Business verification and tax-exempt purchases
We may review trade eligibility before issuing a quote. Business status does not automatically establish sales-tax-exempt status. Any requested tax exemption must be supported by applicable documentation and accepted before it is applied, consistent with our Payment, Pricing, Promotions and Taxes Policy.
Written quote and order terms
The written quote identifies the quoted products, quantities, prices, delivery terms, and any expiration date or other conditions. Prices and availability may change before an order is accepted. If a quote does not state an expiration date, please reconfirm its availability before placing the order. Changes to models, quantities, options, or delivery details may require a revised quote.
Shipping, freight, and project delivery
Trade pricing does not automatically include freight, special delivery, installation, labor, taxes, or third-party services. The quote will specify any included charges or separately quoted services. Oversized items and jobsites may require freight arrangements. See our Shipping and Delivery Policy for standard shipping, exceptions, receiving, and damage procedures.
Combining trade pricing with other offers
Unless expressly stated in the written quote, trade pricing cannot be combined with coupon codes, automatic promotions, Special Offers, quantity discounts, or the Best Price Guarantee. The general rules are explained in our Payment, Pricing, Promotions and Taxes Policy.
Returns, warranties, and installation
Trade purchases are subject to our Returns, Cancellations, Damage and Refunds Policy, Warranty and Manufacturer Support Policy, and Product Selection, Configuration, Installation and Safety Policy, unless the written quote states otherwise. Professional installation and compliance with the applicable manufacturer instructions and local requirements remain the purchaser's responsibility.
Request a trade quote
Ready to discuss a project? Email support@unitedfireplaces.com or call 1 (844) 545-7995. Include your company name, project details, product models, and delivery ZIP code so we can help you evaluate available options.